Meet the SherpaTech Team: Yasmin on making insurance easier to understand

Two years ago, Yasmin Rahman swapped real estate and tyre retail for the fast-moving world of tech and IT insurance, and she hasn't looked back.

Today she's one of the friendly voices SherpaTech clients hear at renewal time, known for making complex insurance policies easier to understand and helping clients feel confident in their cover. Here's her story.

A conversation at a tech conference

Yasmin's journey to SherpaTech began with an unexpected connection at a Tech and IT conference, where her partner struck up a conversation with Andy. What started as a casual chat soon led to an exciting career opportunity. "Before I knew it, I was chatting with Andy and Tim, and the rest is history," she says.

Yasmin joined SherpaTech with nearly four years of broking experience under her belt. She had looked after numerous industries, guiding them through renewals and helping her clients make sense of cover they rarely had time to read. Each industry gave her a deeper understanding of the unique risks businesses face and the importance of helping clients navigate them with clarity and confidence. Tech was the sector she had always found interesting, and SherpaTech gave her the opportunity to explore that interest while bringing her broking experience to the industry.

Six years of making insurance make sense

Ask Yasmin what nearly six years of broking has taught her, and she doesn't hesitate.

"Insurance doesn't need to be confusing," she says. "I know it can be quite overwhelming for people who aren't in the industry. Breaking things down is one of the biggest things we can do to help our clients."

She sees that play out on every renewal. Most business owners buy insurance because they need it, and few have the time to decode what sits inside the policy. So, Yasmin starts with the essentials: what the cover does, why it matters, and how it fits the way the business runs. Her clients walk away knowing exactly what they're paying for.

No two days the same

Working with Tech and IT businesses keeps Yasmin on her toes. Each business brings its own unique services, contracts and risks, making every insurance program an opportunity to develop a tailored solution.

"Every day is so different," she says. "You'll always see different needs and different complexities. No two days are the same, and there's always an opportunity to learn something new."

For Yasmin, that variety is one of the best parts of the job, alongside building meaningful relationships with clients and helping them navigate their insurance needs with clarity and confidence.

The cover businesses think about too late

If Yasmin could give every tech and IT business one piece of advice, it would be to make cyber insurance a priority rather than waiting until something goes wrong.

Cyber threats are constantly evolving, and more businesses are now being asked to hold cyber cover. Yasmin often sees it treated as a box to tick, picked up only when it becomes mandatory, or a tender requires it.

Holding a policy is the first step. Knowing what it covers is the second, and it's the one that counts when something goes wrong. Yasmin has experienced firsthand the importance of these conversations, supporting clients through incidents and helping them understand their coverage and how their policies respond when it matters most.

"It can be quite scary," she says. "That's why it's important that we have those conversations from the get-go."

Her advice is to sit down with your broker well before you ever need to make a claim. That way, if an incident happens, you already know where you stand.

Second year renewals, first name basis

This year, Yasmin is working through her second round of renewals with many of her clients, and the relationships have grown with every call.

"I've built such comfortable relationships with my clients," she says. "We can easily pick up the phone and have a chat, and they feel confident being open about what they need and what they're looking for."

That trust allows Yasmin to better understand each client's business, their needs and the risks they face, helping her tailor insurance solutions to their unique circumstances.

A team that makes it easy to ask

One of the things Yasmin values most about SherpaTech is the supportive and collaborative team environment.

"I'm really fortunate to be part of such a supportive team," she says. "Everyone brings their own knowledge and experience, and there's always an opportunity to share ideas, learn from each other and have a laugh along the way."

The office thrives on collaboration, shared knowledge and the occasional well-timed meme. "It keeps the atmosphere light," she says. It's this balance of professionalism and a friendly, supportive environment that makes SherpaTech such a great place to work.

Off the clock: travel, Thai food and fresh-baked cookies

Ask Yasmin about life outside of work, and the conversation will almost always turn to travel and food.

Always looking forward to her next adventure, Yasmin loves exploring new destinations, with trying different cuisines being one of her favourite parts of travelling. One of her most memorable experiences came when she was lucky enough to win a trip to China. "That was definitely my travel highlight," she says. "And I think it will be for the rest of my life!"

Malaysia tops her list of favourite destinations, with Bali following closely behind. And her biggest travel tip? Always stick to bottled water!

When it comes to food, Thai cuisine is an absolute favourite. "Anything Thai is top tier for me," she says.

Back at home, she enjoys experimenting with new recipes and spending time in the kitchen, with freshly baked cookies being her speciality. "There's just something about warm cookies straight out of the oven," she says. "It's such a comfort food that touches the soul."

And of course, life at home wouldn't be complete without her two Ragdoll cats, who bring plenty of personality and entertainment to her everyday life.

Whether she's exploring a new destination, trying a new recipe or helping clients navigate their insurance, Yasmin brings the same curiosity, warmth and enthusiasm to everything she does.

So, the next time you hear a friendly voice on your renewal call, it might just be Yasmin, ready to help make insurance a little simpler, and perhaps share a travel recommendation or cookie recipe along the way.